FAQ
1. What types of lighting products do you sell?
We offer chandeliers, pendant lights, and wall sconces designed for modern, classic, and luxury interior spaces.
2. Where do you ship?
Currently, we ship exclusively within the United States.
3. How long does it take to process an order?
Orders are processed within 1–3 business days before shipping.
4. How long does shipping take?
Due to the size and fragility of our products, shipping typically takes 15–25 business days.
5. Is shipping free?
Yes, we offer free shipping for all orders within the United States.
6. Can I track my order?
Yes, once your order is shipped, you will receive a tracking number via email.
7. Can I change my order after placing it?
Orders can be modified within 24 hours of placement. Please contact support immediately.
8. What if my item arrives damaged?
Report any damage within 48 hours of delivery. Provide photos and a description so we can arrange a replacement or refund.
9. Do you offer returns or refunds?
Yes, returns are accepted within 30 days of delivery, subject to our Return & Refund Policy.
10. Are custom or personalized items returnable?
Custom or personalized items may not be eligible for standard returns. Exceptions are clearly communicated at purchase.
11. Do I need to assemble the lighting fixtures?
Some products require minor assembly. Instructions are included in each package.
12. Can I install the lights myself?
Yes, but for large chandeliers or complex fixtures, we recommend professional installation to ensure safety.
13. What types of bulbs are compatible with your lights?
All product descriptions include recommended bulb types and wattage. Please follow these specifications for optimal performance.
14. How do I clean and maintain my fixture?
Use a soft, dry cloth. Avoid harsh chemicals to preserve the finish and crystals.
15. Do you offer warranties?
Yes, all products come with a limited warranty covering manufacturing defects. Details are included with each product.
16. Can I place a bulk or trade order?
Yes, we welcome trade inquiries. Please contact support@auralumeus.com for details.
17. Are your products energy-efficient?
We offer a range of LED-compatible and energy-efficient fixtures to reduce electricity consumption.
18. Do you offer assistance with product selection?
Yes, our team can help choose the right size and style for your space. Contact us via the form or email.
19. How do I contact customer support?
You can reach us at support@auralumeus.com or via the Contact form on our website.
20. Can I cancel my order?
Orders can be canceled before shipment. Once an item has shipped, our Return & Refund Policy applies.
Need Help:
Trade Name: Auralumeus
Email: support@auralumeus.com
Phone Number: +16823224490
Address: 6222 E Pine Lane Ste 6212 Unit 1021 Parker Colorado 80138 United States
